Performance indicators

Performance and targets

PI

Description

2015

2016

2017

2020 Target1

Mtrl2

OUR FINANCIAL PERFORMANCE

Economic performance

G4-EC1

Direct economic value generated and distributed (x EUR million)3

185.0

194.9

n/a

+4

- net revenue

809.1

825.0

854.5

+

- net result

90.9

128.9

n/a

+

- operating cash flow

193.9

202.8

n/a

+

G4-EC4

Financial assistance received from government (x EUR 1,000)

673

873

452

+

QFA-5

Percentage of parking revenue which was pre-booked

0.8%

0.9%

1.1%

3.0%

++5

QEC-7

Total capital investment (x EUR million)

46

59

65

+

QSO-9

Expense for societal activities in (local) communities: money, materials, food/beverages, etc. (EUR)

335,913

411,501

403,429

0,20% OPEX

++

Compliance with laws and regulations

G4-SO8

Significant fines and sanctions for non-compliance with laws

0

0

+

G4-EN29

Significant fines and sanctions for non-compliance with environmental laws and regulations

0

0

+

G4-PR9

Significant fines and sanctions for non-compliance with the provision and use of products and services

0

0

+

OUR PRODUCTS & SERVICES

Mobility modes and integrated parking

QMO-1

Owned and long-leased parking spaces within 300 metres:

- of major public transport nodes

108,993

112,970

114,221

40%

++

- of bicycle parking and/or bicycle rental

105,099

107,531

106,226

40%

++

Facilitating cars with enhanced environmental performance

QFA-6

Owned and long-leased parking spaces specifically allocated to:

1,349

1,551

1,969

0.6%

+++6

- electric cars, with electric charging station

591

825

1117

- car sharing propositions and other enhanced environmental performance programmes

758

726

852

Local community health & safety

QSO-1a

Built, owned and long-leased parking facilities (PFs) with AEDs publicly accessible

214

224

224

70%

+++

QSO-1b

Built, owned and long-leased PFs with AEDs

346

329

324

90%

++

QSO-1c

Other available AEDs (optional)

140

142

143

+

QSO-2

Built, owned and long-leased PFs with toilets available or guidance to toilets

237

239

241

70%

+++

QSO-3

Built, owned and long-leased PFs with jump leads

389

380

375

90%

+++

Parking information

QEC-1

Publications and/or speaking engagements on fair parking tariff strategies in target cities

175

189

178

2007

+++

QEC-2

Owned and long-leased PFs with parking tariff strategies differentiated to supply and demand

395

405

478

60%

++

Innovation and digital capabilities

QMO-3/QFA-3

Owned and long-leased PFs connected to dynamic traffic guidance systems

393

392

409

70%

+++

QMO-4

Owned and long-leased PFs providing information on 1) mobility options and/or 2) location/prices of alternatives < 1 km (≈15 min walk)

253

263

289

35%

+++

Accessibility of parking facilities

QFA-1

Owned and long-leased PFs that have reached the indication 'full' on >25 days

123

118

127

13%

++

QFA-2

Total number of days all these PFs with indication 'full'

9,549

9,375

9,745

15%

++

OUR ENVIRONMENTAL IMPACT

Energy savings (reduction in energy consumption)

QEN-4

CO2 (kg) per parking space, owned and long-leased:

153

149

140

+

QEN-4a

- above ground

153

152

84

+

QEN-4b

- below ground

167

160

146

+

QEN-4c

- off-street

57

64

38

+

Carbon footprint per car kilometre (kg CO2)

0.199

0.191

0.166

+

Carbon footprint per car (kg CO2)

4,568

4,403

3,738

+

QEN-4f

Number of petrol vehicles

100

83

106

+

QEN-4i

Number of diesel vehicles

478

480

468

+

QEN-4l

Number of LPG vehicles

5

7

7

+

QEN-4o

Number of bio-diesel (20%) vehicles

1

0

1

+

QEN-4r

Number of hybrid vehicles8

84

93

105

+

QEN-4u

Number of electric vehicles

50

57

70

+

QEN-4w

Number of one-way plane tickets (0 - 1,000 km)

1,092

1,395

1,835

+

QEN-4x

Number of one-way plane tickets (>1,000 km)

305

470

362

+

QEN-4y

Number of train tickets (0 - 500 km)

2,495

2,514

2,913

+

QEN-4z

Number of train tickets (>500 km)

584

481

606

+

G4-EN3

Energy consumption within the organisation (in GJ)

405,136

398,199

397,290

+

Direct energy consumption (in GJ)

44,369

42,442

42,949

+

Indirect energy consumption (in GJ)

360,767

355,757

354,341

+

G4-EN4

Energy consumption outside the organisation (business and employee commuting) (in MJ)

7

7

-

+

G4-EN5

Energy intensity per PF (in GJ)9

507

489

453

+

Energy intensity ratio per parking space (in GJ)9

2,202

2,118

1,967

+

G4-EN6

Reduction in energy consumption (in GJ)9

-7,846

-1,928

-909

+

Costs saving by energy savings (EUR)

-316,610

-316,609

-316,608

+

Emissions

G4-EN7

Total direct and indirect greenhouse gas emissions by weight

32,061

31,888

32,150

+

G4-EN15

Direct greenhouse gas (GHG) emissions (scope 1 in tCO2)

3,393

3,274

3,062

+

G4-EN16

Indirect greenhouse gas (GHG) emissions (scope 2 in tCO2)

28,385

28,248

28,685

+

G4-EN17

Other indirect greenhouse gas (GHG) emissions (scope 3 in tCO2)

279

366

403

+

G4-EN18

Greenhouse gas (GHG) emissions intensity:

- direct (scope 1) and indirect (scope 2)

31,533

31,266

31,474

+

- other (scope 3)

224

280

341

+

- employee intensity ratio (tCO2 emissions per employee)9

13

13

13

+

- PF intensity ratio (tCO2 emissions per owned and long-leased PF)9

40

39

36

+

G4-EN19

Reduction of GHG emissions and reductions in tCO2

-784

-211

268

+

Water

G4-EN8

Total water withdrawal from municipal water or other water utilities in m3

56,219

58,295

59,596

+

Water withdrawal per parking space in m3

0.306

0.310

0.295

+

G4-EN9

Total water consumption (m³) of offices

3,314

3,614

2,155

+

Numbers

Owned and long-leased PFs

799

814

877

Built, owned and long-leased PFs

370

373

400

Owned and long-leased parking spaces

299,509

302,254

307,784

Target cities

121

121

121

Employees10

2,519

2,507

2,521

OUR PEOPLE

Employment practices

G4-10

Number of employees by employment contract and gender:

2,519

2,507

2,521

+

- number of full-time contracts:

1,732

1,730

1,799

+

- temporary contracts (m)

49

48

65

+

- temporary contracts (f)

21

10

15

+

- permanent contracts (m)

1,324

1,309

1,346

+

- permanent contracts (f)

338

363

373

+

- number of part-time contracts:

787

777

722

+

- temporary contracts (m)

61

68

31

+

- temporary contracts (f)

31

28

12

+

- permanent contracts (m)

489

461

448

+

- permanent contracts (f)

206

220

231

+

- a substantial portion of the organisation's work is performed by workers who are legally recognised as self-employed, or by individuals other than employees or supervised workers, including contractors

No

No

No

+

- significant variations in employment numbers

No

No

No

+

G4-11

Percentage of employees covered by collective bargaining agreements

63%

64%

60%

+

G4-LA6

Type of injury and rates of injury, occupational diseases, lost days and absenteeism, and total number of work-related fatalities

Total number of incidents

136

151

219

+

Total number of lost days

1,203

1,835

1,522

+

Employee satisfaction

QSO-10

Results of employee satisfaction surveys (PPI weighted average)

72

n.a.

80

++

Training and education

QEC-3

Employees trained on parking tariff strategies

237

170

147

15%

+++

G4-LA9

Total training hours per year per employee:

14

16

16

+

- male

7

12

10

+

- female

8

9

12

+

G4-LA10

Programmes for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings:

- type and scope of programmes implemented and assistance provided to upgrade employee skills

104

118

118

+

- transition assistance programmes provided to facilitate continued employability and management of career endings resulting from retirement or termination of employment

21

15

39

+

G4-LA11

Percentage of employees receiving regular performance and career development reviews:

- employees in management positions (m)

79%

78%

91%

+

- employees in management positions (f)

79%

78%

80%

+

- employees in non-management positions (m)

89%

92%

92%

+

- employees in non-management positions (f)

81%

84%

90%

+

GRESB 33

Employees receiving regular general and sustainability-specific training:

- employees receiving regular general training

1,606

1,660

1,574

+

- employees receiving sustainability-specific training

34

78

80

+

- percentage of employees receiving regular general training

64%

66%

62%

+

- percentage of employees receiving sustainability-specific training

1%

3%

3%

+

QSO-4

Employees trained in heart resuscitation11

536

547

435

30%

++

QSO-5

Employees trained in first aid11

557

449

422

30%

++

QSO-6

Employees trained in conflict management11

638

558

632

25%

++

Anti-corruption

G4-SO3

Percentage of operations assessed for risks related to corruption

100%

100%

+

G4-SO4

Number of communication and training on anti-corruption policies and procedures

0

0

+

G4-SO5

Number of confirmed incidents of corruption

0

0

+

OUR SOCIAL ENGAGEMENT

Partnerships

QMO-7

Target cities with owned and long-leased PFs with active involvement in municipal parking policies

47

44

44

50%

++

QSO-8

Owned and long-leased PFs that collaborate with driving schools

51

55

34

10%

+++

Customer satisfaction

G4-PR5

Results of customer satisfaction surveys (scale 1-5)

4

++

QSO-7

Number of awards and/or certifications:

115

110

160

+

- internal and/or external awards (EPA, employee of the year, parking host, etc.)

100

95

152

+

- external certifications (ADAC, ISO 14001, etc.)

15

15

8

+

Transparent and integrated reporting

QSO-12

Dutch Ministry of Economic Affairs Transparency Benchmark ranking

31

47

56

Top 50

+++

QSO-13

GRESB overall score

29

29

33

Follow

++

  1. Percentage in relation to the reporting year.
  2. Mtrl = Material.
  3. On 11 October 2017 Byzantium Acquisition MidCo 2 B.V., through its subsidiary Byzantium Acquisition B.V., acquired 100 percent of the shares in the Q-Park Group. If Q-Park had been acquired as of the beginning of the financial year revenue contribution would have been EUR 854.5 million, which is an increase of 3.6 percent compared to the revenues reported by Q-Park in the previous financial year.
  4. += Monitoring.
  5. ++= Limited change.
  6. +++= Ambitious action.
  7. This is not a percentage, but a target number.
  8. Emissions calculation based on petrol, as hybrid cars can have a combination of electric, petrol and diesel.
  9. Due to improved data quality procedures we have more accurate data for 2016 and 2015. We have therefore restated the figures for both years.
  10. The number of employees is different from the number of FTEs.
  11. First time or refresh.