General information
GRI Table | Description | Chapter, Information and/or Reference |
|---|---|---|
Strategy and analysis | ||
G4-1 | CEO statement | Review of business |
G4-2 | Key impacts, risks, and opportunities | Risk management and Stakeholder dialogue |
Organisational profile | ||
G4-3 | Name of the organisation | Q-Park BV |
G4-4 | Primary brands, products, and services | Profile and Review of Business |
G4-5 | Location of the organisation’s headquarters | Maastricht, the Netherlands |
G4-6 | Countries where the organisation operates | Netherlands, Germany, Belgium, United Kingdom, France, Ireland, Denmark, Sweden, Norway, and Finland |
G4-7 | Nature of ownership and legal form | |
G4-8 | Markets served | Profile |
G4-9 | Scale of the organisation | Profile |
G4-10 | Number of employees by employment contract | Performance indicators |
G4-11 | Percentage of employees covered by collective bargaining agreements | Performance indicators |
G4-12 | Describe the organisation’s supply chain | Review of business and Governance |
G4-13 | Significant changes during the reporting period regarding the organisation’s size, structure, ownership, or its supply chain | Review of business |
G4-14 | Report whether and how the precautionary approach or principle is addressed by the organisation | Risk management |
G4-15 | Externally developed economic, environmental and social charters, principles, or other initiatives to which the organisation subscribes or which it endorses | |
G4-16 | List memberships of associations and national or international advocacy organisations in which the organisation participates | Danish Parking Association, Norwegian Parking Association, and Parking Complaint Team, Board member at Vexpan, Stichting Maatschappelijke Projecten Maastricht, Independent chairman of the NEN. Member of Communication Partners, Member of GBN platform, Member of Vexpan and CROW, Member of the European Parking Council |
Material aspects and boundaries identified | ||
G4-17 | Inclusion and restrictions on the scope of the report: A. All entities included in the organisation’s consolidated financial statements or equivalent documents | Annual report 2017 |
G4-18 | Process description for defining the report content: A. The process for defining the report content and the aspect boundaries. | |
G4-19 | Material Aspects | Materiality |
G4-20 | Material Aspect scope within the organisation | Materiality and Reporting principles |
G4-21 | Material Aspect scope outside the organisation | Materiality and Reporting principles |
G4-22 | Effect of any restatements of information provided in previous reports and the reasons for such restatements | Reporting principles |
G4-23 | Significant changes from previous reporting periods | Reporting principles |
Stakeholder engagement | ||
G4-24 | List of stakeholder groups engaged by the organisation | Stakeholders |
G4-25 | Basis for identification and selection of stakeholders with whom to engage | Stakeholders |
G4-26 | Organisation’s approach to stakeholder engagement, frequency, type and by stakeholder group | Stakeholders |
G4-27 | Key topics and concerns that have been raised through stakeholder engagement, and how the organisation has responded to those key topics and concerns | Stakeholders, Stakeholder dialogue and CSR Governance |
Report profile | ||
G4-28 | Reporting period and publication date | 1 January to 31 December 2017, publication: 24 April 2018 |
G4-29 | Date of most recent previous report | 12 April 2017 |
G4-30 | Reporting cycle | Annually |
G4-31 | Contact point for questions regarding the report or its contents | Contact details |
G4-32 | A. ‘Core’ option the organisation has chosen | GRI G4 Comprehensive without external assurance |
G4-33 | A. Policy and current practice with regard to seeking external assurance for the report | CSR Accounting framework, CSR Governance and Reporting principles |
Governance | ||
G4-34 | Governance structure of the organisation | CSR Governance and Organisation chart. |
G4-35 | Process for delegating authority for economic, environmental and social topics from the highest governance body to senior executives and other employees. | |
G4-36 | Whether the organisation has appointed an executive-level position or positions with responsibility for economic, environmental, and social topics, and whether post holders report directly to the highest governance body. | |
G4-37 | Processes for consultation between stakeholders and the highest governance body on economic, environmental, and social topics. If consultation is delegated, describe to whom and explain any feedback processes to the highest governance body. | |
G4-38 | The composition of the highest governance body and its committees by: | |
G4-39 | Whether the Chair of the highest governance body is also an executive officer. | |
G4-40 | Nomination and selection processes for the highest governance body and its committees and the criteria used for nominating and selecting highest governance body members. | |
G4-41 | Processes for the highest governance body to ensure conflicts of interest are avoided and managed; Whether conflicts of interest are disclosed to stakeholders | Risk management |
G4-42 | The highest governance body’s and senior executives’ roles in the development, approval and updating of the organisation’s purpose, value or mission statements, strategies, policies and goals related to economic, environmental and social impacts. | |
G4-43 | Measures taken to develop and enhance the highest governance body’s collective knowledge of economic, environmental and social topics | SB Report: Quarterly reports, CSR Committee and EB weekly meeting |
G4-44 | A. Processes for evaluation of the highest governance body’s performance with respect to governance of economic, environmental and social topics. Report whether such evaluation is independent or not and its frequency. Report whether such evaluation is a self-assessment. | A. CSR Governance, CSR Remuneration and Annual accounts (note 18). Reporting and Remuneration. Without review by an independent party. |
G4-45 | A. The highest governance body’s role in the identification and management of economic, environmental and social impacts, risks, and opportunities. The highest governance body’s role in the implementation of due-diligence processes. | A. Governance. Due-diligence processes are discussed in our Code of Ethics, B. Stakeholder dialogue and Stakeholders |
G4-46 | The highest governance body’s role in reviewing the effectiveness of the organisation’s risk management processes for economic, environmental and social topics. | Risk management and CSR Governance |
G4-47 | Frequency of the highest governance body’s review of economic, environmental and social impacts, risks and opportunities. | SB report: Quarterly |
G4-48 | Highest committee or position that formally reviews and approves the organisation’s sustainability report and ensures that all material Aspects are covered. | |
G4-49 | Process for communicating critical concerns to the highest governance body. | SB Report: Quarterly reports and figures. The EB also meets weekly to discuss key issues |
G4-50 | Nature and total number of critical concerns that were communicated to the highest governance body and the mechanism(s) used to address and resolve them. | Dealing with stakeholders' concerns. The EB meets weekly to discuss key issues |
G4-51 | A. Remuneration policies for the highest governance body and senior executives for the types of remuneration below: | A. Financial statements: Notes on the consolidated financial statements and note 18, B. CSR Remuneration |
G4-52 | Process for determining remuneration; Whether remuneration consultants are involved in determining remuneration and whether they are independent of management; Any other relationships which the remuneration consultants have with the organisation. | Annual accounts (note 18) and Governance: Remuneration |
G4-53 | How stakeholders’ views are sought and taken into account regarding remuneration, including the results of votes on remuneration policies and proposals, if applicable. | Q-Park considers this indicator not relevant |
G4-54 | Ratio of the annual total compensation for the organisation’s highest-paid individual in each country of significant operations to the median annual total compensation for all employees (excluding the highest-paid individual) in the same country. | Q-Park considers this indicator not relevant. We have an impact on local communities through the salaries we pay our employees |
G4-55 | Ratio of percentage increase in annual total compensation for the organisation’s highest-paid individual in each country of significant operations to the median percentage increase in annual total compensation for all employees (excluding the highest-paid individual) in the same country. | Q-Park considers this indicator not relevant. We have an impact on the local communities through the salaries we pay our employees |
Ethics and integrity | ||
G4-56 | Organisation’s values, principles, standards and norms of behaviour | CSR Governance, Code of Ethics, OECD & UNGC Code, Business Partner Code, MarCom Code, Sponsor Code CCTV Code, Allgemeines Gleichbehandlungsgesetz, Betrugsrichtlinie, Richtlinie Geschenke und Bewirtung, Social Media, and Employee handbooks |
G4-57 | Internal and external mechanisms for seeking advice on ethical and lawful behaviour and matters related to organisational integrity, such as helplines or advice lines. | |
G4-58 | Internal and external mechanisms for reporting concerns about unethical or unlawful behaviour and matters related to organisational integrity, such as escalation through line management, whistle-blowing mechanisms or hotlines. | |
General standard disclosures for sector | ||
Construction and Real Estate Sector Supplement (CRESS) | Key sector-specific issues, including: | This sector supplement does not sufficiently reflect the nature of our real estate. Hence, we do not apply it |
Category: economic1 | ||
DMA | Q-Park aims for stable financial results and pursues a sustainable financial policy, risk and portfolio management, in which informed trade-offs are made between risk and return | Performance indicators and Annual accounts |
Economic performance | ||
G4-EC1 | Direct economic value generated and distributed | Performance indicators and Annual accounts |
G4-EC3 | Coverage of organisation's defined benefit plan obligations | Performance indicators and Annual accounts |
G4-EC4 | Financial assistance received from government | Performance indicators and Annual accounts |
Category: environment1 | ||
Ethics & integrity | ||
DMA | Q-Park is committed to improving environmental performance of its owned PFs, fleet, and offices and to influencing environmental performance of significant partners in the value chain. | CSR policy, Our social engagement, Performance indicators |
Energy | ||
G4-EN3 | Energy consumption within the organisation | Performance indicators |
G4-EN4 | Energy consumption outside the organisation | Performance indicators (business and employee commuting) |
G4-EN5 | Energy intensity | Performance indicators |
G4-EN6 | Reduction of energy consumption | Performance indicators |
G4-EN7 | Reductions in energy requirements of products and services | Performance indicators |
Water | ||
G4-EN8 | Total water withdrawal by source | Performance indicators |
G4-EN9 | Water sources significantly affected by withdrawal of water | Performance indicators |
G4-EN10 | Percentage and total volume of water recycled and reused | Q-Park considers this indicator not relevant. |
Emissions | ||
G4-EN15 | Direct greenhouse gas emissions (scope 1) | Performance indicators |
G4-EN16 | Indirect greenhouse gas emissions (scope 2) | Performance indicators |
G4-EN17 | Other indirect greenhouse gas emissions (scope 3) | Performance indicators |
G4-EN18 | Greenhouse gas emissions intensity | Q-Park only reports CO2 emissions, as other greenhouse gas emissions are considered not material |
G4-EN19 | Reduction of greenhouse gas emissions | Q-Park only reports CO2 emissions, as other greenhouse gas emissions are considered not material |
G4-EN20 | Emissions of ozone-depleting substances (ODS) | Not relevant to our organisation, because our emissions of ozone-depleting substances are minimal and not material |
G4-EN21 | NOx, SOx, and other significant air emissions | Our emissions of these types of gases are minimal and not material |
G4-EN29 | Fines and sanctions for non-compliance with environmental laws and regulations | Our financial performance and Performance indicators |
Category: social | ||
Working conditions | ||
DMA | The expertise and commitment of our 2,521 employees in four regions and their cooperation and communication are decisive for the professionalism and efficiency of our organisation. Only with their commitment are we able to deliver the desired quality in products and services. We strive to create a varied workforce and we pay special attention to the welfare and safety of our employees | Our people and Performance indicators |
Training & education | ||
G4-LA6 | Type of injury and rates of injury, occupational diseases, lost days and absenteeism, and total number of work-related fatalities | Our people and Performance indicators |
G4-LA9 | Total training hours per year per employee | Our people and Performance indicators |
G4-LA10 | Programmes for skills management and life-long learning that support the continued employability of employees and assist them in managing career endings | Our people and Performance indicators |
G4-LA11 | Percentage of employees receiving regular performance and career development reviews | Our people and Performance indicators |
Social1 | ||
DMA | Q-Park uses its own Code of Ethics, in which we set out how employees should act in response to internal, national and international rules, regulations and guidelines. The code provides procedures to report incidents and abuses via a whistle-blower scheme. Employees follow anti-corruption training courses on a regular basis | Our people, CSR Codes and Performance indicators |
G4-SO3 | Percentage of operations assessed for risks related to corruption | Our social engagement and Performance indicators |
G4-SO4 | Number of communication and training on anti-corruption policies and procedures | Our social engagement and Performance indicators |
G4-SO5 | Number of confirmed incidents of corruption | Our social engagement and Performance indicators |
G4-SO8 | Fines and sanctions for non-compliance with laws | Our financial performance and Performance indicators |
Product responsibility1 | ||
DMA | Customer privacy is very important to Q-Park. For security reasons, our PFs are equipped with CCTV. Some facilities use automatic number plate recognition upon entry for the ease of use. We apply strict rules to the use and storage of image data. This is recorded in our CCTV Code | Our social engagement, CSR Codes and Performance indicators |
G4-PR5 | Results of survey measuring customer satisfaction | Our social engagement and Performance indicators |
G4-PR9 | Fines and sanctions for non-compliance with the provision and use of products and services | Our financial performance and Performance indicators |
- In this review, certain aspects and related PIs are not listed because they were not considered to be material during the materiality analysis.