Overviews

Performance indicators

Performance and targets

PI	Description	2015	2016	2017	2020 Target¹	Mtrl²
OUR FINANCIAL PERFORMANCE
Economic performance
G4-EC1	Direct economic value generated and distributed (x EUR million)³	185.0	194.9	n/a		+⁴
	- net revenue	809.1	825.0	854.5		+
	- net result	90.9	128.9	n/a		+
	- operating cash flow	193.9	202.8	n/a		+
G4-EC4	Financial assistance received from government (x EUR 1,000)	673	873	452		+
QFA-5	Percentage of parking revenue which was pre-booked	0.8%	0.9%	1.1%	3.0%	++⁵
QEC-7	Total capital investment (x EUR million)	46	59	65		+
QSO-9	Expense for societal activities in (local) communities: money, materials, food/beverages, etc. (EUR)	335,913	411,501	403,429	0,20% OPEX	++

Compliance with laws and regulations
G4-SO8	Significant fines and sanctions for non-compliance with laws		0	0		+
G4-EN29	Significant fines and sanctions for non-compliance with environmental laws and regulations		0	0		+
G4-PR9	Significant fines and sanctions for non-compliance with the provision and use of products and services		0	0		+

OUR PRODUCTS & SERVICES
Mobility modes and integrated parking
QMO-1	Owned and long-leased parking spaces within 300 metres:
	- of major public transport nodes	108,993	112,970	114,221	40%	++
	- of bicycle parking and/or bicycle rental	105,099	107,531	106,226	40%	++

Facilitating cars with enhanced environmental performance
QFA-6	Owned and long-leased parking spaces specifically allocated to:	1,349	1,551	1,969	0.6%	+++⁶
	- electric cars, with electric charging station	591	825	1117
	- car sharing propositions and other enhanced environmental performance programmes	758	726	852

Local community health & safety
QSO-1a	Built, owned and long-leased parking facilities (PFs) with AEDs publicly accessible	214	224	224	70%	+++
QSO-1b	Built, owned and long-leased PFs with AEDs	346	329	324	90%	++
QSO-1c	Other available AEDs (optional)	140	142	143		+
QSO-2	Built, owned and long-leased PFs with toilets available or guidance to toilets	237	239	241	70%	+++
QSO-3	Built, owned and long-leased PFs with jump leads	389	380	375	90%	+++

Parking information
QEC-1	Publications and/or speaking engagements on fair parking tariff strategies in target cities	175	189	178	200⁷	+++
QEC-2	Owned and long-leased PFs with parking tariff strategies differentiated to supply and demand	395	405	478	60%	++

Innovation and digital capabilities
QMO-3/QFA-3	Owned and long-leased PFs connected to dynamic traffic guidance systems	393	392	409	70%	+++
QMO-4	Owned and long-leased PFs providing information on 1) mobility options and/or 2) location/prices of alternatives < 1 km (≈15 min walk)	253	263	289	35%	+++

Accessibility of parking facilities
QFA-1	Owned and long-leased PFs that have reached the indication 'full' on >25 days	123	118	127	13%	++
QFA-2	Total number of days all these PFs with indication 'full'	9,549	9,375	9,745	15%	++

OUR ENVIRONMENTAL IMPACT
Energy savings (reduction in energy consumption)
QEN-4	CO₂ (kg) per parking space, owned and long-leased:	153	149	140		+
QEN-4a	- above ground	153	152	84		+
QEN-4b	- below ground	167	160	146		+
QEN-4c	- off-street	57	64	38		+
	Carbon footprint per car kilometre (kg CO₂)	0.199	0.191	0.166		+
	Carbon footprint per car (kg CO₂)	4,568	4,403	3,738		+
QEN-4f	Number of petrol vehicles	100	83	106		+
QEN-4i	Number of diesel vehicles	478	480	468		+
QEN-4l	Number of LPG vehicles	5	7	7		+
QEN-4o	Number of bio-diesel (20%) vehicles	1	0	1		+
QEN-4r	Number of hybrid vehicles⁸	84	93	105		+
QEN-4u	Number of electric vehicles	50	57	70		+
QEN-4w	Number of one-way plane tickets (0 - 1,000 km)	1,092	1,395	1,835		+
QEN-4x	Number of one-way plane tickets (>1,000 km)	305	470	362		+
QEN-4y	Number of train tickets (0 - 500 km)	2,495	2,514	2,913		+
QEN-4z	Number of train tickets (>500 km)	584	481	606		+
G4-EN3	Energy consumption within the organisation (in GJ)	405,136	398,199	397,290		+
	Direct energy consumption (in GJ)	44,369	42,442	42,949		+
	Indirect energy consumption (in GJ)	360,767	355,757	354,341		+
G4-EN4	Energy consumption outside the organisation (business and employee commuting) (in MJ)	7	7	-		+
G4-EN5	Energy intensity per PF (in GJ)⁹	507	489	453		+
	Energy intensity ratio per parking space (in GJ)⁹	2,202	2,118	1,967		+
G4-EN6	Reduction in energy consumption (in GJ)⁹	-7,846	-1,928	-909		+
	Costs saving by energy savings (EUR)	-316,610	-316,609	-316,608		+

Emissions
G4-EN7	Total direct and indirect greenhouse gas emissions by weight	32,061	31,888	32,150		+
G4-EN15	Direct greenhouse gas (GHG) emissions (scope 1 in tCO₂)	3,393	3,274	3,062		+
G4-EN16	Indirect greenhouse gas (GHG) emissions (scope 2 in tCO₂)	28,385	28,248	28,685		+
G4-EN17	Other indirect greenhouse gas (GHG) emissions (scope 3 in tCO₂)	279	366	403		+
G4-EN18	Greenhouse gas (GHG) emissions intensity:
	- direct (scope 1) and indirect (scope 2)	31,533	31,266	31,474		+
	- other (scope 3)	224	280	341		+
	- employee intensity ratio (tCO₂ emissions per employee)⁹	13	13	13		+
	- PF intensity ratio (tCO₂ emissions per owned and long-leased PF)⁹	40	39	36		+
G4-EN19	Reduction of GHG emissions and reductions in tCO₂	-784	-211	268		+

Water
G4-EN8	Total water withdrawal from municipal water or other water utilities in m³	56,219	58,295	59,596		+
	Water withdrawal per parking space in m³	0.306	0.310	0.295		+
G4-EN9	Total water consumption (m³) of offices	3,314	3,614	2,155		+

	Numbers
	Owned and long-leased PFs	799	814	877
	Built, owned and long-leased PFs	370	373	400
	Owned and long-leased parking spaces	299,509	302,254	307,784
	Target cities	121	121	121
	Employees¹⁰	2,519	2,507	2,521

OUR PEOPLE
Employment practices
G4-10	Number of employees by employment contract and gender:	2,519	2,507	2,521		+
	- number of full-time contracts:	1,732	1,730	1,799		+
	- temporary contracts (m)	49	48	65		+
	- temporary contracts (f)	21	10	15		+
	- permanent contracts (m)	1,324	1,309	1,346		+
	- permanent contracts (f)	338	363	373		+
	- number of part-time contracts:	787	777	722		+
	- temporary contracts (m)	61	68	31		+
	- temporary contracts (f)	31	28	12		+
	- permanent contracts (m)	489	461	448		+
	- permanent contracts (f)	206	220	231		+
	- a substantial portion of the organisation's work is performed by workers who are legally recognised as self-employed, or by individuals other than employees or supervised workers, including contractors	No	No	No		+
	- significant variations in employment numbers	No	No	No		+
G4-11	Percentage of employees covered by collective bargaining agreements	63%	64%	60%		+
G4-LA6	Type of injury and rates of injury, occupational diseases, lost days and absenteeism, and total number of work-related fatalities
	Total number of incidents	136	151	219		+
	Total number of lost days	1,203	1,835	1,522		+

Employee satisfaction
QSO-10	Results of employee satisfaction surveys (PPI weighted average)		72	n.a.	80	++

Training and education
QEC-3	Employees trained on parking tariff strategies	237	170	147	15%	+++
G4-LA9	Total training hours per year per employee:	14	16	16		+
	- male	7	12	10		+
	- female	8	9	12		+
G4-LA10	Programmes for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings:
	- type and scope of programmes implemented and assistance provided to upgrade employee skills	104	118	118		+
	- transition assistance programmes provided to facilitate continued employability and management of career endings resulting from retirement or termination of employment	21	15	39		+
G4-LA11	Percentage of employees receiving regular performance and career development reviews:
	- employees in management positions (m)	79%	78%	91%		+
	- employees in management positions (f)	79%	78%	80%		+
	- employees in non-management positions (m)	89%	92%	92%		+
	- employees in non-management positions (f)	81%	84%	90%		+
GRESB 33	Employees receiving regular general and sustainability-specific training:
	- employees receiving regular general training	1,606	1,660	1,574		+
	- employees receiving sustainability-specific training	34	78	80		+
	- percentage of employees receiving regular general training	64%	66%	62%		+
	- percentage of employees receiving sustainability-specific training	1%	3%	3%		+
QSO-4	Employees trained in heart resuscitation¹¹	536	547	435	30%	++
QSO-5	Employees trained in first aid¹¹	557	449	422	30%	++
QSO-6	Employees trained in conflict management¹¹	638	558	632	25%	++

Anti-corruption
G4-SO3	Percentage of operations assessed for risks related to corruption		100%	100%		+
G4-SO4	Number of communication and training on anti-corruption policies and procedures		0	0		+
G4-SO5	Number of confirmed incidents of corruption		0	0		+

OUR SOCIAL ENGAGEMENT
Partnerships
QMO-7	Target cities with owned and long-leased PFs with active involvement in municipal parking policies	47	44	44	50%	++
QSO-8	Owned and long-leased PFs that collaborate with driving schools	51	55	34	10%	+++

Customer satisfaction
G4-PR5	Results of customer satisfaction surveys (scale 1-5)				4	++
QSO-7	Number of awards and/or certifications:	115	110	160		+
	- internal and/or external awards (EPA, employee of the year, parking host, etc.)	100	95	152		+
	- external certifications (ADAC, ISO 14001, etc.)	15	15	8		+


Transparent and integrated reporting
QSO-12	Dutch Ministry of Economic Affairs Transparency Benchmark ranking	31	47	56	Top 50	+++
QSO-13	GRESB overall score	29	29	33	Follow	++

Percentage in relation to the reporting year.
Mtrl = Material.
On 11 October 2017 Byzantium Acquisition MidCo 2 B.V., through its subsidiary Byzantium Acquisition B.V., acquired 100 percent of the shares in the Q-Park Group. If Q-Park had been acquired as of the beginning of the financial year revenue contribution would have been EUR 854.5 million, which is an increase of 3.6 percent compared to the revenues reported by Q-Park in the previous financial year.
+= Monitoring.
++= Limited change.
+++= Ambitious action.
This is not a percentage, but a target number.
Emissions calculation based on petrol, as hybrid cars can have a combination of electric, petrol and diesel.
Due to improved data quality procedures we have more accurate data for 2016 and 2015. We have therefore restated the figures for both years.
The number of employees is different from the number of FTEs.
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Performance indicators